We're sorry to hear that you have received a wrong item. Don't worry, Amazon offers a return policy for such situations. To return the incorrect item, go to the 'Your Orders' section of your Amazon account: find the order and select 'Return items'. You will be guided through the return process. After that, you can reorder your desired item; however, if this item was sold directly from Amazon and not from a third-party seller, you can also select 'Replace item', which allows you to receive the correct item without having to place a new order. We recommend guided assistance during this process to ensure a smooth experience.
Asked May 16, 2024 4:18 AM